PRIVACY POLICY
Last Updated: 1 February 2026
1. Introduction
Nuriootpa Traders (ABN 20 622 761 460) ("we," "us," "our") is committed to providing quality services while ensuring your privacy is protected. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
A copy of the Australian Privacy Principles is available from The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
By using our website (www.nuritraders.com.au), engaging our services, or interacting with us, you agree to the collection, use, and disclosure of your personal information as outlined in this policy.
2. What personal information do we collect?
Personal information is any information or opinion that can identify an individual.
We may collect the following types of personal information:
Name, business name, and job title
Contact details (email address, phone number, physical address)
Billing and payment information
Website activity and user preferences (via cookies and tracking technologies)
IP address and device information for security and analytics
Any other details necessary to provide our services
We do not collect sensitive information (such as ethnicity, health records, or religious beliefs) unless explicitly required and with your express consent.
3. How we collect personal information
We may collect your personal information through:
Direct interactions (phone calls, emails, online forms, or face-to-face meetings)
Transactions and service enquiries
Website analytics, cookies, and tracking tools
Third-party sources where permitted by law.
We do not guarantee the privacy policies of third-party websites linked from ours.
4. Why we collect personal information
We collect and use personal information for the following purposes:
Providing services, including managing bookings, freight deliveries, and customer inquiries
Billing and payments, including processing transactions securely
Marketing and communication, including sending updates, newsletters and rate change updates (with opt-out options)
Website improvement, including analysing visitor activity for a better user experience
Legal and regulatory compliance, including meeting government reporting and security obligations
If we intend to use your personal information for any secondary purpose, we will notify you in advance or seek your consent where required.
5. Disclosure of personal information
We will never sell or rent your personal data. However, we may share your information with:
Service providers, including payment processors, IT support, and logistics partners
Regulatory bodies if required by law, subpoenas, or legal enforcement agencies
Business partners when necessary to fulfill services, such as freight subcontractors
With your consent when you authorise us to share data with a third party.
Any third parties we work with must comply with Australian privacy laws and maintain appropriate data security.
6. How we store and protect your data
We take reasonable steps to ensure your personal information is stored securely and protected from misuse, loss, or unauthorised access. Our security measures include:
Encryption and secure databases for storing sensitive data
Access controls and authentication, restricting access to authorised personnel only
Regular security audits to prevent data breaches
If your personal data is no longer required, we will either de-identify or securely destroy it unless retention is required by law (e.g., financial records must be kept for seven years).
Our website is built on Squarespace, which incorporates security features to protect stored information. However, as with any online platform, we cannot guarantee absolute security, and you provide personal information at your own risk.
7. Cookies and website tracking
Our website uses cookies and tracking technologies to improve user experience and analyse website traffic.
How We Use Cookies
Cookies may be used to:
Recognise return visitors and preferences
Monitor site performance and usage trends
Enable secure transactions and authentication
Managing Cookies
You can disable cookies via browser settings, but this may impact website functionality.
8. Accessing and updating your information
You have the right to:
Request access to your personal data
Correct inaccurate or outdated information
Request deletion (subject to legal obligations)
To request changes, please contact us at bookings@nuritraders.com.au
For security reasons, we may require identification before processing access requests.
9. Direct marketing and opt-out options
We may use your details to send promotional emails, SMS, or newsletters.
You can opt-out anytime by:
Clicking the unsubscribe link in emails
Contacting us at bookings@nuritraders.com.au
Opting out of marketing does not affect service-related communications such as invoices or security alerts.
10. International data transfers
We primarily store data in Australia but may use secure third-party services for data storage, such as cloud providers.
If we transfer data overseas, we ensure it meets Australian Privacy Act compliance.
11. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website. If significant changes occur, we will notify you via email or a website notice.
12. Complaints and contact details
If you wish to make a complaint about how Nuriootpa Traders handles your personal information, please contact us setting out your complaint in writing, and forward it to our team through the details provided below.
We will deal with all requests for access to personal information or complaints as quickly as possible and will endeavour to get back to you within a reasonable timeframe.
If you are not satisfied with our response to your complaint, you can make a formal complaint to the Office of the Australian Information Commissioner through their website at https://www.oaic.gov.au/, by emailing enquiries@oaic.gov.au or by calling 1300 363 992.
If you have concerns about your privacy, you can contact us at:
Nuriootpa Traders
11 Wildlife Rd, Nuriootpa SA 5355
(08) 8562 2323